Privacy Policy

1. Introduction

Town & Country (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website, services, or products.

By using our website, you consent to the practices described in this Privacy Policy.

2. Company Information

Company Name: Town & Country
Telephone: 01582 841200
Email: sales@towncountry.uk.net

Company Registration Number: 12495641

Registered Address: 51 High Street, Redbourn, Hertfordshire, England, AL3 7LW, United Kingdom
VAT Number: 345 5332 07
Data Protection Officer (DPO): Kate Winship – kate@towncountry.uk.net

ICO Registration: Yes

3. Personal Data We Collect

We may collect the following types of personal data:

  • Contact information: name, email, phone number, postal address

  • Account information: username, password, preferences

  • Payment information: billing details, payment methods (collected securely)

  • Usage data: IP address, browser type, device information, pages visited, time spent on the website

  • Cookies and tracking technologies: as described in our Cookie Policy

We collect data directly from you (e.g., when filling out forms) and automatically through your use of our website.

4. How We Use Your Data

We use personal data for the following purposes:

  • To provide and manage our services

  • To process orders, payments, and delivery

  • To communicate with you about your account or inquiries

  • To personalize and improve your experience on our website

  • To comply with legal obligations and prevent fraud

  • To conduct analytics and improve website performance

We do not sell your personal data to third parties.

5. Legal Basis for Processing

Our processing of your personal data is based on one or more of the following:

  • Your consent (e.g., subscribing to newsletters or accepting cookies)

  • Performance of a contract (e.g., fulfilling orders)

  • Legal obligation (e.g., tax and accounting requirements)

  • Legitimate interests (e.g., improving services and website functionality)

6. Data Sharing and Third Parties

We may share personal data with:

  • Service providers who assist with payment processing, delivery, analytics, and IT support

  • Regulatory authorities if required by law

  • Business partners with whom we collaborate, only for the purposes described above

Third-party providers are required to maintain the confidentiality and security of personal data.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include:

  • Customer account information: [specify duration]

  • Transaction records: [specify duration]

  • Marketing and analytics data: [specify duration]

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Receive a copy of your data in a portable format

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

Requests can be sent to our DPO: Kate Winship – kate@towncountry.uk.net

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure.

10. International Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure that adequate safeguards are in place to protect your personal information in compliance with applicable data protection laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.

12. Contact Us

For questions, concerns, or to exercise your data protection rights, contact:

Data Protection Officer: Kate Winship

Email: kate@towncountry.uk.net

Phone: 01582 841200

Address: 51 High Street, Redbourn, Hertfordshire, England, AL3 7LW, United Kingdom