Tenants Fees

Town & Country is a member of SageAgent, a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme.

The property will have undergone all required safety checks on furnishings, gas and electrical services. Your rights and responsibilities will be clearly explained and you will have an informed and professional response to any queries you may have before or during your tenancy.

Referencing & Right to Rent Checks:
Prospective Tenant(s) are not charged for Referencing and Right to Rent checks but will be expected to provide accurate information to us regarding their affordability so that these checks can be completed.

In order to secure a rental property the Prospective Tenant(s) will be required to meet with one of our team and accurately complete an internal reference form and identity check. The landlord will then be contacted and only once the Landlord has confirmed go ahead will a Holding Deposit be taken and the property be removed from the market.

Prospective Tenant(s) will then be sent links to our chosen reference company, Rent4Sure and the Company will need to confirm the following information: Earnings / Financial Status / Identity / Address’s / Bank Details / Landlords Reference etc. We expect all prospective Tenants to complete the online application within 48 hours of paying the Holding Fee (unless otherwise specified).

Do you have adverse credit?
If you have CCJs / Bankruptcy / IVA’s etc against your name then you may NOT pass our reference checks. Therefore, please discuss your individual circumstances with a member of staff if you have any concerns over your credit history and we will help advise you on what to do.

Holding Fee:
We ask that a prospective tenant pays a Holding Fee to reserve a property, 1 week’s rent. If you enter into the Tenancy then this amount would then be used against your first month’s rent or towards your security deposit. If you decide that you no longer wish you to proceed with the property, fail your Right to Rent Checks, provide false or misleading information or do not enter into the agreement by the deadline then you will lose part or all of your Holding Deposit.

Security Deposit:
Assuming that your application has been successful, a Security Deposit equivalent to 5 weeks’ rent will be payable once references have been passed and prior to the start of the Tenancy.

Should you have any questions regarding this please contact our friendly team on 01582 724 600 or email lettings@towncountry.uk.net